Shipping & Delivery Policy
1. Order Processing & Handling Times
Because our wooden trays are crafted and hand-finished individually, every order undergoes a final quality inspection and careful protective packaging before dispatch.
- Standard In-Stock Processing Time: [INSERT ACTUAL PROCESSING TIME: e.g. 1 – 3 business days] (Monday to Friday, excluding UK public holidays).
- Order Cutoff Time: [INSERT ACTUAL ORDER CUTOFF: e.g. 2:00 PM GMT]. Orders placed after this cutoff or on weekends will begin processing on the following business day.
2. Shipping Destinations & Delivery Estimates
We currently ship to addresses across the United Kingdom as well as select international locations.
| Destination | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| United Kingdom (Domestic) | Standard Tracked Service [e.g. Royal Mail Tracked 48 / DPD] | [INSERT ACTUAL DELIVERY TIME: e.g. 2 – 4 business days] | [INSERT ACTUAL COST: e.g. £4.95 / Free on orders over £50] |
| United Kingdom (Express) | Express Tracked Service [e.g. Royal Mail Tracked 24] | [INSERT ACTUAL DELIVERY TIME: e.g. 1 – 2 business days] | [INSERT ACTUAL COST: e.g. £7.95] |
| International / Europe | International Tracked Delivery [e.g. Royal Mail International Tracked] | [INSERT ACTUAL DELIVERY TIME: e.g. 5 – 12 business days] | [INSERT ACTUAL COST: e.g. Calculated at checkout by weight / destination] |
3. Shipment Tracking
Once your wooden tray has been packed and handed over to the courier, you will automatically receive a dispatch confirmation email containing your shipment tracking number and carrier tracking link. You can track your parcel's progress from our workshop to your doorstep.
4. Customs, Duties & Taxes
For domestic UK orders, all applicable UK taxes are included. For international deliveries outside the United Kingdom, any customs duties, import tariffs, or local import taxes incurred upon arrival in the destination country are the responsibility of the customer.
5. Delays, Damaged Parcels or Missing Items
While carrier delays are rare, adverse weather conditions or seasonal postal volume may occasionally impact transit times:
- Delayed Delivery: If your parcel has not arrived within [INSERT TIMEFRAME: e.g. 7 business days] of your dispatch email, please contact our support team so we can investigate with the postal carrier.
- Damaged in Transit: If your wooden tray arrives damaged, please take clear photographs of the outer packaging and the damaged item and email us within 48 hours of receipt at bosbom11@outlook.com. We will immediately arrange a replacement or full refund.
6. Contact Our Shipping Support
If you have questions about shipping options, delivery times, or require special handling, please get in touch with us:
Email: bosbom11@outlook.com
Phone: +44 7720 444601
Address: 33 Cavalier Approach, Leeds LS9 0RE, United Kingdom