Returns & Refunds Policy

1. Return Eligibility Criteria

To be eligible for a return and full refund:

• The item must be unused, unwashed, and in the same pristine physical condition that you received it.
• The tray must be in its original packaging materials or securely repacked to prevent damage during return shipping.
• Proof of purchase (order confirmation email or order number) must be provided.

2. Non-Returnable Items & Exceptions

• Custom bespoke wooden trays made to custom dimensions or with personalized engravings requested by the customer (unless defective upon receipt).
• Items returned after more than 30 days from the confirmed delivery date.
• Trays that have been used with liquid foods, washed in a dishwasher, or altered with oils/stains after receipt.

3. How to Initiate a Return

Initiating a return is straightforward:

1. Contact Us: Send an email to bosbom11@outlook.com with your Order Number, item name, and reason for return.
2. Return Confirmation: Our artisan team will reply within 24 business hours with authorization and return packing guidance.
3. Post the Parcel: Securely repack the wooden tray and send it to our physical workshop address:
   WoodTrayShop.com Returns
   33 Cavalier Approach
   Leeds LS9 0RE
   United Kingdom

4. Return Shipping Costs & Restocking Fees

• Restocking Fee: We charge £0.00 (0% restocking fee) on all eligible returns.
• Return Postage: For voluntary returns (e.g. change of mind), the customer is responsible for paying return postage costs. We strongly recommend using a tracked postal service.
• Damaged / Incorrect Items: If you received a damaged, defective, or incorrect item, WoodTrayShop.com will provide a prepaid return label or fully reimburse your return postage costs.

5. Refund Process & Timelines

Once your return is delivered to our Leeds workshop:

• We will inspect the item within 2 business days of receipt.
• We will send you an email confirmation stating that your return has been inspected and approved.
• Your refund will be issued immediately back to your original payment method (e.g. Credit Card, Debit Card, PayPal). Funds typically appear on your statement within 3 to 5 business days depending on your bank or card issuer.

6. Direct Support for Returns & Questions

If you need assistance with an existing return or have questions before placing an order: